Podcast: Tapping HR Expertise to Enhance Your T&E Program

Key points

• HR is responsible for payroll, benefits, duty of care, employee data, and corporate policies, all closely related to T&E management, yet the two typically sit in separate organizational silos.
• Employees want T&E programs to offer flexibility in travel arrangements, ease in submitting expense reports, and peace of mind about correctly following processes.
• The article recommends simplifying processes, using AI to create conversational expense reports, and showing or hiding T&E policy in real time based on user actions.
• Dutkiewicz notes that 'light processes' can reduce process costs, increase employee satisfaction, and still maintain needed spend control.
• The article suggests rethinking existing policy when digitizing a T&E system, designing light processes initially and investing more in reporting and controlling.
• HR Campus notes that bringing old practices into a new digital workplace can still frustrate employees, even with excellent tools.