Future-Proof Your Organization for the Next Era of Business Travel

Key points

• Changing employee demographics are driving a paradigm shift in business travel, with companies expanding focus to Gen Z.
• Gen Z is on track to make up roughly 30% of the U.S. workforce by 2030.
• Gen Z members (born 1997 to 2012) expect access to technology to make their lives better, and Alphas (starting 2013) will enter the workforce by 2030.
• The acceleration of technology in travel and expense management, such as AI, machine learning, blockchain, and biometrics, resonates with the Gen Z audience.
• Managing business travel for Gen Z involves moving from a command-and-control model to one that enables choices and empowers employees, with messaging becoming "sell, don't tell."
• Gen Z often likes the option to extend travel before or after a business trip for vacation or family visits, and may prefer lodging that feels more like a home.
• Three ways to future-proof travel programs: think bigger picture, align with your travel community, and go forward with an innovative mindset.