How UMass Built a Blueprint for System-Wide T&E Transformation
SAP Concur's blog shares how the University of Massachusetts (UMass) transformed its fragmented travel and expense tools into a unified Concur platform for nearly 10,000 employees by first updating policies, building an innovation team, and choosing the right partners. Key success factors include strategy before technology, leadership support, and partnership.
Impact and considerations
This case provides a blueprint for modernizing T&E management in large organizations, emphasizing policy alignment and change management.
Key points
- UMass updated policies before implementing technology.
- Established an internal innovation team to drive change.
- Chose partners that fit their culture.
- Rolled out to nearly 10,000 employees.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 22 Jan 2026, 17:07
- Page published
- 12 Aug 2026, 14:32
- Last updated
- 22 Jan 2026, 17:07
- Original links
- SAP Concur Blog：How UMass Built a Blueprint for System-Wide T&E Transformation (opens in a new tab)Primary source · en · Published 22 Jan 2026, 17:07