How UMass Built a Blueprint for System-Wide T&E Transformation
SAP Concur blog shares how the University of Massachusetts (UMass) achieved system-wide travel and expense (T&E) transformation through strategy-first approach, policy updates, and partnerships. UMass spent two years reviewing policies and administrative standards, built an internal innovation team, and rolled out a unified Concur platform across five campuses for nearly 10,000 employees. Key principles: policy before technology, build a repeatable change engine, and choose partners that fit culture.
Impact and considerations
UMass's case provides a reference for T&E transformation in large organizations, especially higher education and public sector. Corporate travel managers can learn from its policy-first approach, innovation team, and partner selection to improve compliance and efficiency.
Key points
- UMass spent two years updating policies and administrative standards.
- Built an internal innovation team focused on strategic projects.
- Rolled out unified Concur platform across five campuses for nearly 10,000 employees.
- Key principles: policy before technology, build change engine, choose partners that fit culture.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 22 Jan 2026, 17:07
- Page published
- 12 Aug 2026, 14:32
- Last updated
- 22 Jan 2026, 17:07
- Original links
- SAP Concur Blog：How UMass Built a Blueprint for System-Wide T&E Transformation (opens in a new tab)Primary source · en · Published 22 Jan 2026, 17:07