SAP Concur: Keeping Client Relationships Strong in a Virtual World
SAP Concur experts note that although business travel has largely returned, budget cuts have reduced face-to-face meetings, requiring companies to maintain client relationships virtually in a hybrid work world. They recommend turning on cameras, reading body language and social cues, and adapting the pace of interaction to each client's state.
Impact and considerations
Budget cuts reducing face-to-face meetings make virtual client engagement a key part of corporate travel and client management strategy.
Key points
- Although business travel has largely returned, budget cuts have reduced business travel and face-to-face meetings.
- Virtual meetings are part of the new way of doing business and can supplement or replace in-person check-ins.
- Turning on the camera is recommended to connect with clients on a more personal level.
- Be aware of body language and social cues; if a client is distracted, consider wrapping up or rescheduling.
- How personal to get and how fast to get down to business should be entirely client-driven.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:47
- Page published
- 14 Aug 2026, 08:36
- Last updated
- 29 Jun 2022, 19:47
- Original links
- SAP Concur Blog：Keeping Client Relationships Strong in a Virtual World (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:47