How SMBs Can Use Tech to Overcome Challenges and Drive Growth
Forbes Insights and SAP surveyed 300 financial decision makers at SMBs in the United Kingdom and North America. The survey found 85% of respondents agree that process redesign featuring advanced technology is good for business, and 57% are increasing investments in tech and process automation. 82% report that advanced technology gives them more time to focus on value-adding activities, and 81% say it improves productivity, creativity, work-life balance, and overall job satisfaction.
Impact and considerations
The survey data shows SMBs are actively investing in technology and process automation to improve productivity and decision speed. In travel and expense management, mobile-friendly T&E technology can help manage new workforce types such as digital nomads and independent contractors.
Key points
- Forbes Insights and SAP surveyed 300 financial decision makers at SMBs in the United Kingdom and North America.
- 85% of respondents agree that process redesign featuring advanced technology is good for business.
- 57% of respondents are increasing their investments in tech and process automation.
- 82% of respondents report that advanced technology gives them more time to focus on value-adding activities.
- 81% of respondents say technology improves productivity, creativity, work-life balance, and overall job satisfaction.
- 83% of respondents report that tech speeds decision-making and fosters greater certainty.
- Nearly 40% of SMBs are expanding business process outsourcing, and 41% rely on independent contractors and freelancers.
- Over the next three years, 80% of respondents plan to invest in cloud technology, and 73% will invest in a distributed IT architecture.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 11 Jul 2022, 19:40
- Page published
- 14 Aug 2026, 08:33
- Last updated
- 11 Jul 2022, 19:40
- Original links
- SAP Concur Blog：How Can SMBs Use Tech to Overcome Challenges, Drive Growth, and Meet the Future Head-On? (opens in a new tab)Primary source · en · Published 11 Jul 2022, 19:40