How SMBs Use Tech to Overcome Challenges, Drive Growth, and Meet the Future Head-On
SAP Concur and Forbes Insights surveyed 300 financial decision-makers at SMBs in the UK and North America, finding that 85% agree process redesign with advanced technology is good for business and 57% are increasing tech investments. Technology simplifies invoice management, enhances spend visibility, and improves employee experience. 82% say tech gives them more time for value-adding activities, and 81% say it improves productivity. Nearly 40% of SMBs are expanding business process outsourcing, 41% rely on independent contractors, and almost half recruit digital nomads. Mobile-friendly travel and expense management allows on-the-go logging, automatic report generation, and faster reimburse…
Impact and considerations
This survey provides data supporting SMB adoption of technology to optimize travel and expense management, showing automation improves efficiency, compliance, and employee satisfaction, relevant for suppliers and the industry.
Key points
- 85% of SMB financial decision-makers agree process redesign is beneficial; 57% are increasing tech investments.
- 82% say tech gives more time for value-adding activities; 81% say it improves productivity.
- Nearly 40% of SMBs are expanding BPO; 41% rely on independent contractors.
- Mobile-friendly T&E management enables on-the-go logging, auto-reporting, and faster reimbursement.
- Over next 3 years, 80% plan to invest in cloud tech; 73% in distributed IT architecture.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 11 Jul 2022, 19:40
- Page published
- 14 Aug 2026, 08:33
- Last updated
- 11 Jul 2022, 19:40
- Original links
- SAP Concur Blog：How Can SMBs Use Tech to Overcome Challenges, Drive Growth, and Meet the Future Head-On? (opens in a new tab)Primary source · en · Published 11 Jul 2022, 19:40