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Business Travel's Trust Problem: 4 Lessons for Travel Leaders

The eighth annual SAP Concur Global Business Travel Survey reveals that 48% of business travelers have bent or broken travel policy, yet mandated programs show little difference in compliance. Based on perspectives from approximately 3,300 travelers, 800 travel managers, and 700 CFOs, experts argue that over-control is less effective than explaining the rationale behind policies. Data should reveal the human experience, not replace it. While 82% of CFOs plan to increase travel budgets, 84% of travel leaders need more support in justifying travel's value. Over 90% of travelers report positive effects on wellbeing.

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Impact and considerations

The survey indicates that adding controls alone doesn't improve compliance; understanding traveler behavior is key. Travel leaders should use data to gain insights and collaborate across functions to demonstrate travel's value.

Key points

  • 48% of business travelers have bent or broken travel policy, with little difference between mandated and non-mandated programs.
  • Explaining the rationale behind policies is more effective than enforcement, especially for safety-related data collection.
  • Data can surface issues, but human judgment is needed to understand context, e.g., meal overages may be due to high-cost destinations.
  • 82% of CFOs plan to increase travel budgets, but 84% of travel leaders need more support in justifying travel's value.
  • Over 90% of travelers report positive effects on mental and physical wellbeing, such as change of scenery and face-to-face connections.
  • Travel leaders should collaborate across functions, integrating HR, finance, security data to fully understand travel impact.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
2 Sept 2026, 16:30
Page published
3 Sept 2026, 00:13
Last updated
2 Sept 2026, 16:30
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