The C-Suite is Wondering What Travel is Up To
A SAP Concur blog post notes that budgets are tight and costs are out of control, with the C-suite demanding travel managers demonstrate travel program ROI. It references the 'Measure Up' eBook, which offers five ways to demonstrate ROI: focusing on foundational priorities (adoption, approvals, compliance), improving visibility (outside bookings, unused tickets, cancellation charges, cash spending), VAT and GST reclaim, updating metrics (traveler experience, sustainability, meetings bookings), and showing the right data to the C-suite. The 2022 Global Business Travel Report states 100% of travel managers expect their jobs to be more challenging in the next 12 months.
Impact and considerations
Travel managers face heightened C-suite demands for ROI. By improving data visibility, reclaiming unclaimed taxes, and updating metrics, travel programs can prove their strategic value and secure more resources and support.
Key points
- The C-suite demands travel managers demonstrate travel program ROI, intensified by tight budgets and out-of-control costs.
- Focusing on foundational priorities (adoption, approvals, compliance) helps determine what the C-suite needs measured.
- Improving visibility includes outside bookings, unused tickets, cancellation charges, and cash spending.
- VAT and GST reclaim can bring cash back to the business, welcomed by CFOs and shareholders.
- Metrics need updating to include traveler experience, sustainability goals, and meetings bookings.
- 100% of travel managers expect their jobs to be more challenging in the next 12 months.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 19 Jan 2023, 18:53
- Page published
- 14 Aug 2026, 08:27
- Last updated
- 19 Jan 2023, 18:53
- Original links
- SAP Concur Blog：The C-Suite is Wondering What Travel is Up To (opens in a new tab)Primary source · en · Published 19 Jan 2023, 18:53