Taking the Wheel with Travel
A SAP Concur blog post notes that travel programs have been turbulent in recent years, with leadership demanding visibility into travel program ROI while travelers demand safer, smoother experiences. It poses key questions: Do travel program goals align with organizational goals? Are processes flexible enough to adapt to market changes? Is there a backup for TMC labor shortages? Where does traveler experience rank? The article references an eBook, 'Guiding Travel through Uncharted Territory: 6 Tactics for Personal and Program Growth,' for answers and tactics.
Impact and considerations
The role of travel managers is shifting from operational execution to strategic leadership. Demonstrating travel program ROI, addressing TMC labor shortages, and improving traveler experience are key to gaining C-suite support.
Key points
- Leadership demands visibility into travel program ROI while travelers demand safer, smoother experiences.
- Travel program goals must align with organizational goals to demonstrate how C-suite objectives are met.
- Processes must be flexible enough to adapt to market changes; shortening planning cycles is key to agility.
- TMC labor shortages lead to backlog of traveler questions; booking tools must pick up the slack.
- Traveler experience affects employee retention; new ways to listen and improve are needed.
- The eBook 'Guiding Travel through Uncharted Territory' offers six tactics for personal and program growth.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 19 Jan 2023, 19:02
- Page published
- 14 Aug 2026, 08:27
- Last updated
- 19 Jan 2023, 19:02
- Original links
- SAP Concur Blog：Taking the Wheel with Travel (opens in a new tab)Primary source · en · Published 19 Jan 2023, 19:02