SAP Concur Podcast with EY: Taking Experience Data Seriously Amidst the Great Reset
In this SAP Concur podcast, Andrew Walker and EY consultant Crystal Schoenhals discuss the importance of employee experience data. They emphasize that companies should continuously collect feedback, not just annual surveys, and use it to drive policy changes. Employees expect to see action taken on their input; otherwise, they may leave. The conversation highlights the need for iterative, operationalized experience management.
Impact and considerations
Companies must integrate employee experience data into daily operations to improve retention and attract talent.
Key points
- Employee experience data should be collected continuously, not just through annual surveys.
- Companies must turn feedback into concrete policy changes or risk losing employees.
- Experience management requires leadership buy-in and cross-departmental collaboration.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:47
- Page published
- 15 Aug 2026, 08:23
- Last updated
- 29 Jun 2022, 19:47
- Original links
- SAP Concur Blog：Taking Experience Data Seriously Amidst the Great Reset: An SAP Concur Podcast Conversation with EY (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:47