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Change Management全球

MediaKind Shares SAP Concur Implementation and Adoption Experience

MediaKind's Corporate Travel and Expense Manager Amber Lee shared her journey from Concur skeptic to champion on the SAP Concur Conversations podcast. She emphasized leading with empathy and context to drive adoption, empowering users by helping them understand the reasons behind policies to improve compliance, and community as a critical but underrated tool. She has over 15 years of experience driving user adoption.

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Impact and considerations

This case provides practical experience for travel and expense managers on user adoption and change management, highlighting the role of empathy and community in improving compliance and system usage, offering reference value for companies implementing or optimizing T&E systems.

Key points

  • MediaKind's Amber Lee went from Concur skeptic to champion, with over 15 years of experience driving user adoption.
  • She emphasizes leading with empathy and context to drive adoption rather than forcing compliance.
  • Empowering users by helping them understand the reasons behind policies improves compliance.
  • Community is a critical but underrated tool for T&E admins, providing support and innovative ideas.
  • SAP Concur Conversations host Jeanne Dion also emphasized the importance of community problem-solving.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
1 Dec 2025, 18:30
Page published
13 Aug 2026, 08:29
Last updated
1 Dec 2025, 18:30
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