WalkMe Improves SAP Concur Adoption and Compliance
SAP Concur customers use WalkMe, a digital adoption platform, to embed guidance directly into the Concur experience, providing real-time help when users make decisions. Customers report fewer support tickets and improved compliance; for example, one customer reduced out-of-system spend from 60% to 20%. WalkMe helps employees correct errors in the moment, reducing rejections and rework, while improving policy compliance and cost control. The platform is scalable without adding headcount and delivers fast time-to-value.
Impact and considerations
The WalkMe case demonstrates how digital adoption platforms can improve expense management compliance and efficiency through embedded guidance, reducing support burden, and offering lessons for optimizing T&E processes.
Key points
- WalkMe provides real-time guidance within Concur, helping employees make compliant decisions at the moment.
- Customers report fewer support tickets, allowing teams to focus on higher-value work.
- One customer reduced out-of-system spend from 60% to 20%, improving discount capture and duty of care.
- WalkMe is scalable without adding headcount and delivers fast time-to-value.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 18 May 2026, 21:19
- Page published
- 13 Aug 2026, 08:16
- Last updated
- 18 May 2026, 21:19
- Original links
- SAP Concur Blog：The Tool ‘Actually Worked’: How Customers Improved SAP Concur Adoption with WalkMe (opens in a new tab)Primary source · en · Published 18 May 2026, 21:19