Breaking Barriers: How Digital Transformation is Reshaping Spend Management with Dermalogica
SAP Concur podcast features Jenny Chen, Senior Accountant at Dermalogica, sharing the company's digital transformation and change management experience. Dermalogica grew from a 5-person company to over 150 employees and implemented SAP Concur's travel, expense, and purchase request and invoice platforms to streamline processes and improve efficiency. Chen emphasized understanding employee pain points, gradually introducing changes, continuous training, and a long-term perspective.
Impact and considerations
This case demonstrates how SMEs can successfully implement spend management digitalization through effective change management, offering practical lessons for companies facing similar challenges.
Key points
- Dermalogica grew from a 5-person company to over 150 employees, requiring upgraded internal processes and controls.
- The company implemented SAP Concur's travel, expense, and purchase request and invoice platforms.
- Change management strategies included communicating with employees at all levels, understanding pain points, and gradually introducing changes.
- Monthly system checks and continuous training ensured no one was left behind.
- The company won the 2022 SMB Digital Innovation award and an honorable mention for The Best Run.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 26 Jul 2023, 19:33
- Page published
- 14 Aug 2026, 08:22
- Last updated
- 26 Jul 2023, 19:33
- Original links
- SAP Concur Blog：Breaking Barriers: How Digital Transformation is Reshaping Spend Management with Dermalogica (opens in a new tab)Primary source · en · Published 26 Jul 2023, 19:33