IDC Releases AI-Enabled T&E Maturity Model, Names SAP Concur a Leader
IDC released 'Beyond Reports: The AI-Enabled T&E Maturity Model for Unlocking Business Intelligence', proposing a five-stage T&E maturity model covering technology and AI, digital payments, data and integration, people and culture, and governance and compliance. The model progresses from foundational automation to an ecosystem, with AI use deepening at each stage. IDC MarketScape reports named SAP Concur a Leader in AI-enabled T&E solutions four times.
Impact and considerations
The T&E maturity model provides a framework for organisations to assess their travel and expense management stage; the evolution of AI from basic automation to autonomous decision-making can help businesses plan investments and improve spend visibility and compliance.
Key points
- IDC proposes a five-stage T&E maturity model: Foundational Automation, Enhanced Insights, Generative AI-Powered, Agentic AI-Driven, and The Ecosystem.
- The model assesses five dimensions: technology and AI, digital payments, data and integration, people and culture, and governance and compliance.
- IDC MarketScape reports named SAP Concur a Leader in AI-enabled T&E solutions four times.
- SAP Concur's Concur Travel, Concur Expense, Concur Invoice and extended solutions provide digitised workflows, built-in analytics, personalised recommendations and payment integration.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 21 Oct 2025, 17:41
- Page published
- 13 Aug 2026, 08:29
- Last updated
- 21 Oct 2025, 17:41
- Original links
- SAP Concur Blog：AI in Travel and Expense Can Fuel Competitive Advantage. Where Do You Stand? (opens in a new tab)Primary source · en · Published 21 Oct 2025, 17:41