Employee Experiences: The New Key to Retention
This SAP Concur blog post notes that the pandemic has changed employee expectations, with 60% of U.S. employees saying it caused them to reevaluate what they value in a workplace. 78% believe employers are responsible for their job satisfaction and well-being. It offers four tips to improve employee experience, including better onboarding, supporting remote work, streamlining tech stacks, and optimizing software experiences. Exceptional employee experiences lead to higher revenue, lower turnover, and higher productivity.
Impact and considerations
Employee experience directly impacts talent retention and performance. Improving onboarding, remote support, and software experiences can boost satisfaction and productivity, positively affecting adoption of travel and expense management tools.
Key points
- 60% of U.S. employees say the pandemic caused them to reevaluate what they value in a workplace
- 78% of employees believe employers are responsible for their job satisfaction and well-being
- Only 12% of employees feel their organization does a great job of onboarding
- Employees with negative onboarding experience are twice as likely to look for a new job
- Exceptional employee experiences achieve 3 times higher revenue per employee, 40% lower turnover, and 17% higher productivity
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:47
- Page published
- 15 Aug 2026, 08:20
- Last updated
- 29 Jun 2022, 19:47
- Original links
- SAP Concur Blog：Employee Experiences: The New Key to Retention (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:47