Acquis Consulting on Building Travel Programs Centered on Traveler Experience
The SAP Concur Conversations podcast features Hansini Sharma, who leads the Travel Practice at Acquis Consulting Group, discussing how travel managers can redesign travel programs to meet traveler expectations. Sharma emphasizes the importance of understanding traveler personas and distinguishing trip goals (cost-effectiveness, productivity, or convenience), noting that flexibility and bleisure integration have become key factors in employee retention.
Impact and considerations
Travel program design directly affects employee satisfaction and compliance. Understanding how to improve travel experience through traveler personas and flexible policies helps travel managers balance cost control with employee retention.
Key points
- Travel managers need to understand traveler personas, destinations, and types of travel.
- Trip goals can differ: cost-effectiveness, productivity, or convenience.
- Companies need to build more progressive and flexible travel programs offering more options.
- Flexibility and bleisure integration have become key factors in employee retention.
- When employees are happier with their travel experience, they are less likely to go rogue and book outside company policy.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 12 Jul 2023, 18:49
- Page published
- 14 Aug 2026, 08:22
- Last updated
- 12 Jul 2023, 18:49
- Original links
- SAP Concur Blog：Building Effective Travel Programs for Business Travelers: An SAP Concur Conversations Podcast (opens in a new tab)Primary source · en · Published 12 Jul 2023, 18:49