Viewing Travel Policy Through Travelers' Eyes

This SAP Concur blog post describes how to evaluate travel policy from the traveler's perspective. It suggests at Fusion Exchange events, participants remove their travel manager hats and review policy components as travelers, such as airfare booking rules, airport experience, lodging rules, expense process, etc. By scoring each component (positive +1, negative -1), a traveler experience score is created. The article emphasizes understanding traveler satisfaction requires considering generational differences and suggests discussing policy from the traveler's viewpoint as a first step.