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SAP Concur research reveals five challenges for business travel in 2024

SAP Concur's survey of 3,750 travelers and 600 travel managers identifies five challenges for business travel in 2024: 88% of travelers were forced to make last-minute changes due to unexpected delays, cancellations, or re-routing, and 80% add booking buffers; safety and political or social concerns are top reasons travelers decline trips; the trade-off between sustainability and cost; unequal access to travel opportunities; and the need for AI solutions and education.

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Impact and considerations

The survey gives corporate travel policy makers a view of the practical pain points facing travelers and travel managers, including disruption response, safety concerns, sustainability budgets, and AI adoption barriers.

Key points

  • 88% of travelers were forced to make last-minute changes in the past year due to unexpected delays, cancellations, or re-routing, and 80% add booking buffers.
  • The most common reasons travelers decline trips are destination safety (44%) or political or social (35%) concerns.
  • Over a quarter of travelers would decline a trip due to environmental impact or inability to choose sustainable options; 27% say their company cut back on paying more for sustainable travel in the past 12 months.
  • Two in three travelers say travel is critical for career advancement, but the same proportion feel they haven't received equal travel opportunities compared to colleagues.
  • 95% of travelers are open to using AI-enabled options, but fewer than one in ten are comfortable using them currently; 89% want more company support.

Sources and time

Primary source
SAP
Other sources
0
First source publication
25 Jun 2024, 18:15
Page published
12 Sept 2026, 00:24
Last updated
25 Jun 2024, 18:15
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