SAP Concur survey: how AI could transform business travel
SAP Concur's Global Business Travel Survey found 88% of business travelers globally took unanticipated steps in the past 12 months due to unexpected challenges, with 38% spending extra time on the road and 36% incurring extra expenses. 64% of travel managers want AI to automate at least some responsibilities, and 95% of business travelers would consider AI-powered automation. The survey also found 95% of Gen Z and 92% of millennial travelers are uncomfortable using AI-enabled booking tools, versus 83% of Gen X and 68% of baby boomers.
Impact and considerations
The survey data reveals how common travel disruption is and travelers' mixed attitudes toward AI tools, giving companies a basis for training and data-protection assurances when deploying AI travel tools.
Key points
- 88% of business travelers were forced to make last-minute changes in the past year due to unexpected delays, cancellations, or re-routing.
- 64% of travel managers want AI to automate at least some responsibilities; 95% of business travelers would consider AI-powered automation.
- Areas where travelers want AI support include visa and documentation (37%), capturing and reporting expenses (37%), and finding sustainable travel options (37%).
- 95% of Gen Z and 92% of millennial travelers are uncomfortable using AI-enabled booking tools, versus 83% of Gen X and 68% of baby boomers.
- 48% of business travelers want assurance their personal data will be protected; 32% want assurance they won't face repercussions if AI-suggested bookings don't comply with policy.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 9 Jul 2024, 20:24
- Page published
- 14 Aug 2026, 08:14
- Last updated
- 9 Jul 2024, 20:24
- Original links
- SAP Concur Blog：Tap into the Power of AI to Transform Your Business Travel (opens in a new tab)Primary source · en · Published 9 Jul 2024, 20:24