AI to Transform Business Travel: SAP Concur Survey Reveals High Demand for Automation
According to the SAP Concur Global Business Travel Survey, 88% of business travelers globally took unanticipated steps in the past 12 months due to unexpected challenges, such as spending extra time on the road (38%) or incurring additional expenses (36%). AI is poised to help navigate these disruptions. 64% of travel managers want AI to automate some of their responsibilities, and 95% of travelers would consider using AI-powered automation for tasks like visa support, expense capture, and finding sustainable options. SAP Concur is integrating generative AI into its T&E solutions to enhance booking experiences, real-time tracking, and policy compliance.
Impact and considerations
AI is becoming crucial in business travel management; companies should consider automation tools to improve efficiency, control costs, and enhance employee experience.
Key points
- 88% of business travelers took unanticipated steps due to unexpected challenges, with 38% spending extra time on the road and 36% incurring additional expenses.
- 64% of travel managers want AI to automate some responsibilities, and 95% of travelers would consider AI-powered automation for tasks like visa support and expense capture.
- AI can enhance booking experiences, real-time tracking, and policy compliance, but responsible deployment is essential.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 9 Jul 2024, 20:24
- Page published
- 14 Aug 2026, 08:14
- Last updated
- 9 Jul 2024, 20:24
- Original links
- SAP Concur Blog：Tap into the Power of AI to Transform Your Business Travel (opens in a new tab)Primary source · en · Published 9 Jul 2024, 20:24