eDreams CTO discusses AI application and investment in OTA
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On October 8, 2026, PhocusWire reported that eDreams Odigeo Chief Technology Officer Carsten Bernhard said in an interview that the company has built AI into its platform since 2015 and currently makes more than 6 billion predictions and decisions per day. Its AI voice assistant can automatically resolve about 90% of incoming calls, with transfers reduced by one-third, resolution speed increased by 15%, and service costs decreased by 13%.
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- PhocusWire All NewseDreams Odigeo CTO on How AI Is Changing Travel Booking and Fulfillment
In a PhocusWire interview, eDreams Odigeo CTO Carsten Bernhard said the company has built AI into its platform since 2015, currently making more than 6 billion predictions and decisions per day; the AI voice assistant automatically resolves about 90% of incoming calls, with transfers reduced by one third, resolution speed improved by 15%, and service costs down 13%.
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