12306 adds group ticket contact information query feature
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Starting October 26, 2026, the Railway 12306 client (including the website) added a "group ticket business contact information query" feature. Passengers can search in the client's "Warm Service" section and the website's "Information Query" section for group ticket handling stations, office phone numbers and business hours. Groups of 20 or more passengers traveling with the same departure date, train number, departure station, arrival station and seat class, and inquiring 3 days or more before departure, can contact the nearest station by phone for consultation; group ticket handling stations continue to accept applications on site, making it convenient for study tours, performances, sports events and other groups to purchase tickets together. An October 27 report said the feature had gone online and was running, and that station staff can provide ticket purchase consultation and handling services for eligible group passengers; a follow-up report on October 29 reconfirmed the above feature and handling conditions, and said that group centralized ticket purchases for study tours, performances, sports events and similar groups are now more convenient.
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- Pinchain Tourism12306 Launches "Group Ticket Business Contact Information Inquiry" Feature
The Railway 12306 client (including the website) has added a "Group Ticket Business Contact Information Inquiry" feature starting October 26. Passengers can search in the "Warm Service" and "Information Inquiry" sections for stations that handle group tickets, office phone numbers, and business hours. Staff can provide ticket purchase consultation and processing services for groups of 20 or more people traveling on the same train, date, train number, departure station, arrival station, and seat class three days or more before departure. Centralized group ticket purchases for study tours, performances, sports events, and similar trips are now more convenient.
- China Tourism NewsRailway 12306 launches "Group Ticket Business Contact Information Inquiry" feature
Starting October 26, the Railway 12306 client (including the website) adds a "Group Ticket Business Contact Information Inquiry" feature. Passengers can search under the "Warm Service" and "Information Inquiry" sections for stations that handle group tickets, office phone numbers and business hours. Groups of 20 or more people with the same travel date, train number, departure station, arrival station and seat class, inquiring 3 days or more before departure, can contact the nearby station by phone to inquire about handling. Stations that handle group tickets continue to accept applications on site, making it convenient for study tours, performances, sports events and other groups to purchase tickets together.
- China Tourism NewsRailway 12306 adds "Group Ticket Business Contact Information Inquiry" feature
Starting October 26, the Railway 12306 client (including the website) added a "Group Ticket Business Contact Information Inquiry" feature. Passengers can search in the "Warm Service" section and the website's "Information Inquiry" section for stations that handle group tickets, office phone numbers, and business hours. Station staff can provide ticket purchase consultation and processing services for group passengers of 20 or more people who travel 3 days or more before departure and have the same travel date, train number, departure station, arrival station, and seat class.
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