Airbnb review removal policy sparks dispute between hosts and guests
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On October 29, 2026, Skift Feed reported that Airbnb's review removal policy is being questioned by both hosts and guests: hosts complain the platform refuses to delete false reviews, while guests believe the platform deletes too many. The report used superhost Yelena Choin as an example; she provided electronic door lock records and time-stamped surveillance video proving that the guest who gave a one-star "smelled bad" review never checked in, but Airbnb twice refused to remove the review, with customer service saying that even if the guest did not appear or check in, the review remains relevant. The dispute is ongoing, and the platform has not yet made adjustments to the relevant rules.
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- Skift FeedAirbnb Review Dispute: Hosts Say Platform Won't Remove Unfair Reviews, Guests Say It Removes Too Many
Airbnb's negative-review removal policy is being questioned by both hosts and guests: hosts complain that the platform refuses to delete false negative reviews, while guests believe the platform removes too many. Superhost Yelena Choin provided electronic door-lock records and timestamped surveillance video proving that the guest who gave a one-star "smells bad" review never checked in, but Airbnb twice refused to remove the review; customer service said that even if a guest does not show up or check in, the review is still relevant.
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