BCD Travel reports that its online booking tool TripSource, implemented for a global oilfield services company, delivered an 11% increase in OBT adoption, a 4% reduction in average transaction price, and a 10% decrease in offline touchpoints within three months. The client operates in 26 countries and now uses TripSource for a connected booking, service, and engagement experience, supported by Advito.
BCD Travel's online booking tool Tripsource now supports Dutch, bringing the total to 11 languages. This aims to reduce language barriers for travelers and arrangers, improving user experience.
Air India and Booking.com announced a strategic partnership to deliver a co-branded platform on Air India's website and app, offering access to Booking.com's global accommodation inventory. Maharaja Club members earn 5 points per INR 100 spent, with exclusive discounts up to 15% for a limited period. The partnership aims to provide a seamless, end-to-end travel booking experience.
Malaysia-based travel seller AA Aviation signed an agreement with Amadeus for an end-to-end solution including automation, mid- and back-office systems, and an online booking tool, to enhance operational efficiency and competitiveness.
SAP Concur published a podcast conversation in which Scott Daube of American Express Global Business Travel (Amex GBT) shared how the company delivers a consistent online booking experience for global clients. Amex GBT has over 4,500 global clients using Concur; the project launched in 16 countries, built 130 customer sites, and involved 35 multinational customers. Amex GBT received a 2020 SAP Concur Partner Innovation Award for this initiative.
An SAP Concur podcast conversation with Scott Daube of American Express Global Business Travel (Amex GBT) explores how to provide a consistent, reliable online booking experience for multinational corporate clients. Daube notes that traveler dissatisfaction often stems from travel policy rules rather than the booking tool itself. Amex GBT helps clients safely restart travel programs post-pandemic by collecting feedback, reassessing resources, and leveraging global technology like Concur Travel.
A SAP Concur blog post reviews the evolution of travel technology: travelers once couldn't book trips themselves and had to use travel agencies; everything was paper-based, requiring airport ticket pickup; getting to the airport was expensive; hotel stays relied on word of mouth and phone reservations; and travelers had to lug around many devices. It notes that DIY booking engines like Travelocity and Expedia changed consumer booking, with business travel partners like Fox World Travel, Atlas Travel, and Uniglobe ONE Travel. Now travelers can book entire trips from anywhere via computer or smartphone and track itineraries on TripIt.