BCD Travel has relaunched its award-winning traveler experience with a fully redesigned Tripsource mobile app and website, delivering a more intuitive and connected user experience. The new experience aims to increase traveler adoption, improve compliance, and generate savings, available globally in 11 languages across over 170 markets.
The first article in the SAP Concur and Financial Times series explores how innovation trends in enterprise software design and user experience can accelerate company growth. It notes that AI is creating opportunities to personalize work, psychology and behavioral science are making software more intuitive, and a human-centric approach leads to better design. Jen Moyse, VP of Product and Head of UX at SAP Concur, says great user experience helps users get through tasks easily, accurately, and quickly. The article also discusses AI adapting processes, behavioral science shaping interactions, and fostering productivity through research.
A SAP Concur blog post for CTOs/CIOs offers six recommendations for evaluating spend management solutions: get senior leadership buy-in early, understand needs at all levels, start with must-have features and look long-term, champion great user experiences, look for a long-term technology partner, and test the software yourself. The post mentions SAP Concur has more than 85 million users and has used AI and machine learning in its spend management solutions for nearly a decade.
According to market intelligence firm IDC, SAP Concur had 54.1% market share in the travel and expense (T&E) management software market in 2019, and the total market grew from $2.0 billion in 2018 to $2.3 billion in 2019. The IDC report noted that public cloud adoption in T&E dominated, accounting for 83.9% of the market. The report also outlined seven key qualities of a modern T&E solution, including enhancing analytics capabilities, prioritizing user experience, and creating intelligent workflows.
This article discusses key factors in selecting travel and expense management tools, emphasizing the importance of user experience. It notes that modern tools should auto-fill expense reports, incorporate AI, sync with ERP, and support safe, sustainable travel. Tools must also provide real-time spend visibility and adapt to evolving payment methods and user needs.
IDC Senior Research Analyst Kevin Permenter writes in a SAP Concur blog post that financial services firms are always looking to reduce costs and gain efficiencies, and that T&E software end users increasingly look to the software itself as a place to save time. Users want a more intuitive and conversational experience. The post lists elements of a stronger user experience: a simpler/cleaner interface, mobility, multidevice support, conversational UI, strong customer support, and automation/intelligence. It argues that streamlining the user experience reduces wasted time for travel departments and increases employee engagement with the application.