A study by Mindtrip with Sabre, Sojern, and MMGY Travel Intelligence reveals that 54% of travelers have used AI to plan travel, and 75% intend to use it for future trips. However, only 22% of destination marketing organizations (DMOs) offer AI trip-planning capabilities, and 26% have a documented AI strategy. The research indicates AI is reshaping destination discovery and decisions, urging DMOs to adopt AI to remain relevant.
Amadeus' report 'Tailored Horizons' reveals that 85% of U.S. travelers agree AI saves time and provides personalized recommendations, with 74% using AI during trip planning. However, trust declines when AI takes action: only 20% would allow AI to spend money autonomously within a budget, while 43% would allow it only with conditions. Travelers still desire human oversight, with 51% preferring a combination of AI and human expertise.
Expedia Group research shows 65% of APAC travel professionals expect demand growth in the next 2-3 years, but complexity in payments, content, and technology risks slowing momentum. India and Australia have highest confidence at 82% and 76%.
A new GBTA study reveals that U.S. business travel spending reached $538.5 billion in 2024, generating $623.8 billion in economic impact, accounting for 2.1% of GDP, supporting 6.7 million jobs, and contributing $148.6 billion in tax revenue. Meetings and events accounted for 40.4% of total spending. Business travel has a multiplier effect, with each dollar generating $1.16 in GDP. The study covers all 50 states, with California, New York, Florida, Texas, and Illinois leading in spending.
Amadeus released global research, 'Connected Journeys: How Technology Will Transform Travel in the Next Decade'. It found 79% of Singapore respondents would consider using biometric gateways to replace repetitive document and identity checks at key airport touchpoints such as check-in, boarding and immigration, above the global average of 69%. 36% are interested in biometric security to speed up queues, 33% in real-time traffic and arrival updates, and 62% would check luggage from home. 32% would prefer a single 'super app' consolidating travel information; among business travellers, 34% prefer one consolidated app and 32% value smart luggage tracking. Generative AI usage nearly doubled fro…
SAP Concur published a blog on November 19, 2024, citing Wakefield Research to reveal challenges public sector organizations face in travel and expense management. Data shows 29% of healthcare organizations still rely on manual data entry, higher education institutions spend 64 days processing vendor payments, 38% of state and local government T&E solutions fail to meet regulatory requirements, 99% of aerospace and defense contractors face security mandates but nearly a third of systems fall short, and 100% of energy and utilities organizations face new security mandates but 34% acknowledge current solutions are inadequate.