ACI World Reveals Best Airports for Customer Experience in 2025 ASQ Awards
ACI World announced the 2025 ASQ Customer Experience Awards, recognizing 100 airports worldwide with 195 awards. Nearly 707,000 passengers were surveyed, and global passenger satisfaction continues to rise, with border and passport control seeing the largest gains. Global passenger volumes are expected to reach 9.8 billion in 2025 and 10.2 billion in 2026.
Impact and considerations
Improved airport customer experience is vital for business travelers; data reveals industry trends.
Key points
- 100 airports worldwide received ASQ awards, with 195 total awards.
- Nearly 707,000 passengers surveyed in real time.
- Border and passport control saw the largest satisfaction gains.
Sources and time
- Primary source
- Airports Council International World
- Other sources
- 0
- First source publication
- 24 Feb 2026, 13:30
- Page published
- 12 Aug 2026, 14:30
- Last updated
- 24 Feb 2026, 13:30
- Original links
- ACI World RSS：The voice of passengers: these are the best airports for customer experience, ACI World reveals (opens in a new tab)Primary source · en · Published 24 Feb 2026, 13:30