ACI World Reveals 2025 ASQ Awards for Best Airport Customer Experience
ACI World announced the 2025 ASQ Customer Experience Awards, showing airports outperforming other industries in customer experience as passenger satisfaction continues to rise. Nearly 707,000 passengers were surveyed in real time, with more than half of the world's air travelers passing through ASQ-rated airports. Border and passport control saw the largest satisfaction gains, while airport ambience and cleanliness were the strongest drivers of overall satisfaction.
Impact and considerations
Improved airport customer experience means smoother journeys for business travelers, especially at border and passport control.
Key points
- Global passenger satisfaction continues to rise despite traffic growth
- Nearly 707,000 passengers surveyed in real time
- Border and passport control saw largest satisfaction gains
- Airport ambience and cleanliness are key drivers
- 100 airports received 195 awards
Sources and time
- Primary source
- Airports Council International World
- Other sources
- 0
- First source publication
- 24 Feb 2026, 13:30
- Page published
- 12 Aug 2026, 14:30
- Last updated
- 24 Feb 2026, 13:30
- Original links
- ACI World RSS：The voice of passengers: these are the best airports for customer experience, ACI World reveals (opens in a new tab)Primary source · en · Published 24 Feb 2026, 13:30