CATA Aviation Conference Focuses on AI in Airline Service

Key points

• The 4th CATA Aviation Conference, themed 'AI and Civil Aviation Integrated Development,' featured nearly 200 exhibitors showcasing industry innovations.
• China Eastern partnered with Qwen to enable one-sentence booking, seat selection and changes; its transfer decision system cut batch rebooking time from 30 minutes to 5 minutes with an over-97% tight-transfer success rate.
• China Southern piloted AI check-in on international routes, cutting average check-in time per passenger from 3 minutes to under 1 minute, serving over 15,000 passengers.
• China Southern's smart customer service handled 170,000 complaint cases, reducing average handling time from 3 days to 1.5 days.
• Air China's official app added over 8.3 million users this year with over 700,000 daily active users and more than 2,100 features cumulatively, including 7 categories of smart functions launched this year.
• China Eastern's AI flexible robotic-arm meal assembly line launched at Pudong Airport in June and has plated 640,000 meals to date.
• Huawei said smart customer service can cover 85% of issues passengers may encounter.