Three Hilton Brands Again Rank No. 1 in JD Power 2026 Guest Satisfaction Study
Hampton by Hilton, Tru by Hilton and Home2 Suites by Hilton each ranked highest in guest satisfaction within their respective segments in the JD Power 2026 North America Hotel Guest Satisfaction Study. The 30th annual study surveyed more than 44,000 branded hotel guests for stays between May 2025 and May 2026, evaluating seven dimensions: guest room, food and beverage, hotel facility, hotel staff, hotel connectivity, value for price paid, and check-in/check-out. Hampton ranked highest in Upper Midscale for the second consecutive year, Tru in Midscale for the fourth consecutive year, and Home2 Suites in Upper Midscale/Midscale Extended Stay for the fourth consecutive year.
Impact and considerations
This third-party satisfaction benchmark gives corporate travel buyers a reference for evaluating midscale and extended-stay brands; the sustained leadership of Hampton, Tru and Home2 Suites may influence preferred-hotel selection and negotiations.
Key points
- Hampton ranked highest in Upper Midscale guest satisfaction for the second consecutive year.
- Tru ranked highest in Midscale for the fourth consecutive year.
- Home2 Suites ranked highest in Upper Midscale/Midscale Extended Stay for the fourth consecutive year.
- The 30th annual study drew on responses from more than 44,000 guests for stays between May 2025 and May 2026.
- Evaluation covers seven dimensions: guest room, food and beverage, facility, staff, connectivity, value for price paid, and check-in/check-out.
- Hampton has more than 3,000 hotels globally.
- Home2 Suites has more than 900 open hotels with nearly 750 in development.
Sources and time
- Primary source
- Hilton
- Other sources
- 0
- First source publication
- 18 Sept 2026, 20:32
- Page published
- 18 Sept 2026, 22:06
- Last updated
- 18 Sept 2026, 20:32
- Original links
- Hilton Stories RSS：The Brands Guests Continue to Count On: Three Hilton Brands Again Rank No. 1 in JD Power 2026 Study (opens in a new tab)Primary source · en · Published 18 Sept 2026, 20:32