Traveler Personas and Experience: The Next Big Thing in Business Travel
In this SAP Concur Conversations podcast, Hansini Sharma from Acquis Consulting Group discusses the importance of traveler personas and experience in corporate travel. She suggests that companies should understand different traveler types (new entrants, space cadets, pirates) and offer flexible options and lenient policies to improve compliance and satisfaction. She also highlights that travel experience is becoming a key factor in talent recruitment and retention, and predicts AI and blockchain will transform future booking.
Impact and considerations
Traveler experience is becoming a new focus in corporate travel management, impacting compliance, talent retention, and future technology adoption.
Key points
- Traveler personas help tailor travel policies and improve compliance.
- Offering flexible options and lenient policies can boost employee satisfaction.
- Travel experience is becoming a key factor in talent recruitment and retention.
- AI and blockchain are expected to simplify future travel booking.
- Data collection should be non-invasive and privacy-preserving.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 20 Jun 2023, 20:03
- Page published
- 14 Aug 2026, 08:23
- Last updated
- 20 Jun 2023, 20:03
- Original links
- SAP Concur Blog：Traveler Personas and the Traveler Experience: The Next Big Thing in Business Travel with Acquis (opens in a new tab)Primary source · en · Published 20 Jun 2023, 20:03