How Traveler-Centric Design Is Reshaping Business Travel
On the SAP Concur Conversations podcast, Chloe Carver, Head of Corporate Travel Consulting at Acquis Consulting Group, shared how to build a traveler-centric travel program. She recommends policies that guide behavior rather than control it, treating implementation as a key transformation opportunity, and prioritizing traveler experience as the foundation of compliance. Host Jeanne Dion emphasized that organizations should not undermine their values through over-regulation.
Impact and considerations
The discussion provides travel managers with a practical framework from policy design to implementation, emphasizing traveler experience as the core to improve compliance and program value, offering reference for companies modernizing their travel programs.
Key points
- Chloe Carver recommends travel policies that guide behavior rather than control it, focusing on core principles that support decision-making.
- Implementation is a key transformation opportunity for travel programs, not just a system rollout.
- Traveler experience is the foundation of compliance, and most travelers want to do the right thing.
- Jeanne Dion noted that organizations should not undermine their values through over-regulation.
- The goal should be to create a travel program that travelers want to use, not one they have to use.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 1 Dec 2025, 18:22
- Page published
- 13 Aug 2026, 08:29
- Last updated
- 1 Dec 2025, 18:22
- Original links
- SAP Concur Blog：From Policy to Empowerment: How Traveler-Centric Design Is Reshaping Business Travel (opens in a new tab)Primary source · en · Published 1 Dec 2025, 18:22