How Travel Experiences and Expectations Differ by Generation
The SAP Concur Global Business Travel Survey reveals significant generational differences in willingness to travel, satisfaction, economic impact, expectations, career advancement, safety, discrimination, and sustainability. For instance, Gen Z is more likely to change accommodations due to safety concerns and values policy flexibility.
Impact and considerations
For corporate travel management, understanding generational needs and expectations helps create more inclusive and flexible policies, attract and retain younger talent, and improve overall satisfaction and compliance.
Key points
- 98% of global business travelers are willing to travel for business in the next 12 months, but satisfaction varies by generation.
- 41% of Gen Z see inflation as a top challenge to business travel.
- 97% of Gen Z expect their company to allow travel choices outside policy.
- 53% of global travelers changed accommodations due to feeling unsafe.
- Gen Z and millennials are more likely to take eco-friendly actions.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 28 Aug 2023, 20:12
- Page published
- 14 Aug 2026, 08:20
- Last updated
- 28 Aug 2023, 20:12
- Original links
- SAP Concur Blog：How Travel Experiences and Expectations Differ by Generation (opens in a new tab)Primary source · en · Published 28 Aug 2023, 20:12