SAP Concur and Deloitte Discuss Incorporating Duty of Care into Company Culture

Key points

• Duty of care describes an organization's legal obligation to protect employees from harm; laws vary globally, but the common denominator is that it is a basic company responsibility.
• The scope of duty of care has expanded to include mental wellness and identity issues such as religion, gender, sexual orientation, and color.
• Tools like GeoSure rate neighborhoods for various safety factors including female safety, LGBTQ+ safety, robbery safety, and political activity safety.
• Organizations like Mobility International provide information on how various countries handle accessibility and how that might impact a disabled traveler.
• Employee-focused companies are shifting travel policies from a laser focus on cost control toward a balance between managing cost and ensuring employee safety and comfort.
• Policy adjustments such as flights with minimal layovers, paid hotel gym use, or TSA PreCheck can improve employee physical and mental well-being.
• Most travel managers are baby boomers and Gen X, so old-school policies may be de facto non-inclusive for younger employees.