The Loyalty Program Game Has Changed. Do You Know the Rules?
This SAP Concur blog discusses changes in loyalty programs post-pandemic. It notes that traditional mileage and stay-based programs are no longer sufficient, and companies should renegotiate contracts and integrate loyalty programs into travel policies. A survey shows only 31% of aerospace and defense customers incorporate ground loyalty programs and 49% incorporate frequent flyer programs.
Impact and considerations
Companies must adapt to changing loyalty programs, renegotiate contracts, and incorporate them into travel policies to optimize spend and enhance employee satisfaction.
Key points
- Loyalty programs are based on pre-pandemic behaviors and need adjustment.
- Companies should renegotiate contracts and leverage negotiating power.
- Only 31% of aerospace customers incorporate ground loyalty programs.
- 49% incorporate frequent flyer programs.
- Booking through TMC still earns points and perks.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:47
- Page published
- 15 Aug 2026, 08:16
- Last updated
- 29 Jun 2022, 19:47
- Original links
- SAP Concur Blog：The Loyalty Program Game Has Changed. Do You Know the Rules? (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:47