New Pulse Survey: Travel Managers See Business Travel Recovery
A pulse survey commissioned by SAP Concur found that 88% of travel managers expect an increase in business travel before the end of 2022, and 77% reported more employees traveling in March 2022 than February 2021. However, 79% say their department's budget and resources are insufficient to meet anticipated demand. The survey also found that travel managers' roles have become more challenging, but they feel more empowered in dealing with suppliers.
Impact and considerations
Provides insights into travel managers' expectations and readiness for business travel recovery, revealing industry trends and resource gaps to help companies plan travel budgets and strategies.
Key points
- 88% of travel managers expect an increase in business travel before end of 2022, with larger, younger, and policy-driven companies more optimistic.
- 77% reported more employees traveling in March 2022 vs February 2021, with 52% saying 'a lot more'.
- 96% expect travel spending to increase in next 12 months, with an average increase of 34%.
- 73% believe the travel industry is prepared for an increase, but only 62% say hotels and 60% say airlines can meet demand.
- 79% say their department's budget and resources are insufficient, with 51% strongly agreeing.
- 99% say their role has become more challenging since the pandemic, due to extra paperwork, HR tasks, and communications.
- 50% say staffing shortages have added to their workload, spending an average of 11 extra hours per week on non-core tasks.
- 97% feel more empowered to make demands of travel providers, with 66% feeling 'much more empowered'.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:47
- Page published
- 15 Aug 2026, 08:15
- Last updated
- 29 Jun 2022, 19:47
- Original links
- SAP Concur Blog：New Pulse Survey Considers Business Travel Readiness, According to Travel Managers (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:47