SAP Concur Survey: Travel Managers Face More Stress and Data Challenges
SAP Concur released its fifth annual Global Business Travel Survey of 700 travel managers across seven markets. The survey shows 47% of travel managers say their role is more stressful than 12 months ago, and 41% cite inflation driving up travel costs. 98% say lagging data and analytics hinder their job, and 98% expect their company to change travel policies in the next year.
Impact and considerations
The survey highlights travel managers' pressures around cost, safety, sustainability, and data, potentially driving companies to adjust travel policies and tool investments, affecting TMCs and technology providers.
Key points
- 47% of global travel managers say their role is more stressful now than 12 months ago.
- 41% of travel managers cite inflation driving up the cost of business travel.
- Challenges include ensuring traveler safety in hostile areas (38%), safety against illness or natural disasters (38%), finding sustainable options (37%), and inadequate TMC staffing (30%).
- 98% of travel managers say lagging data and analytics hinder their job, particularly for traveler safety, demonstrating ROI, emissions reporting, compliance, budgeting, and policy updates.
- 98% of travel managers expect their company to change travel policies in the next year.
- 42% expect policy changes to improve employee safety tracking; 38% to accommodate flexible options; 37% to better comply with sustainability goals; 37% to reduce costs.
- The survey covered seven markets: France, Germany, Hong Kong, Mexico, SEA Countries (Malaysia and Singapore), UK, and U.S.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 10 Aug 2023, 21:58
- Page published
- 14 Aug 2026, 08:21
- Last updated
- 10 Aug 2023, 21:58
- Original links
- SAP Concur Blog：Report: Travel Managers Face More Challenges Than Ever (opens in a new tab)Primary source · en · Published 10 Aug 2023, 21:58