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Digital Transformation in Public Sector Travel & Expense: A Guide to Change Management

A SAP Concur blog post explores digital transformation of travel and expense (T&E) management in the public sector. A GovTech study found that approximately 60% of employees identify legacy infrastructure and lack of automation as significant operational barriers. The article notes non-compliant expenses are estimated at roughly 29% of annual T&E spend, and modern T&E solutions can increase policy compliance rates by 32%. It provides a change management framework including impact assessment, strategic foundation, and leadership support, and cites success cases from Booz Allen Hamilton, the University of Alabama, Cardinal Health, and others.

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Impact and considerations

Public sector organizations face rigorous regulatory frameworks and budget constraints; T&E modernization can enhance compliance, reduce costs, and improve operational efficiency. The change management framework provides practical reference for public sector organizations planning T&E digital transformation.

Key points

  • A GovTech study found that approximately 60% of employees identify legacy infrastructure and lack of automation as significant operational barriers.
  • Non-compliant expenses are estimated at roughly 29% of annual T&E spend.
  • Modern T&E solutions can increase policy compliance rates by 32%.
  • The change management framework includes three main phases: comprehensive impact assessment, strategic foundation development, and leadership and support infrastructure.
  • Booz Allen Hamilton enhanced compliance with Federal Acquisition Regulations (FAR) and reduced processing errors through T&E modernization.
  • The University of Alabama achieved 50% greater operational efficiency and eliminated manual data entry.
  • Cardinal Health standardized processes across 60 countries and manages 225,000 annual expense reports.
  • Over 51,000 organizations are using SAP Concur solutions.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
23 Jan 2025, 22:08
Page published
14 Aug 2026, 08:11
Last updated
23 Jan 2025, 22:08
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