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#客户服务

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Sep 2Wed
  1. Hilton Stories RSS

    DoubleTree by Hilton Bengaluru Whitefield: The Rhythm of Care

    Hilton's 'Behind the Stay' series spotlights the DoubleTree by Hilton Bengaluru Whitefield team, which anticipates guest needs and adapts to changing schedules for seamless business travel. During an extended stay, an international guest faced a medical emergency; the team assisted with hospital transport and continued care. The hotel offers thoughtful touches like packed breakfasts and fosters an inclusive culture, including sign language communication among staff.

Jun 29Wed
  1. SAP Concur Blog

    Asia's Growth Ceiling and How to Break It

    A SAP Concur blog post explores how Asian businesses' reliance on high-touch customer service when adopting SaaS platforms can slow deployment and ROI. It notes that 3 in 4 consumers in Asia think customer service should be every company's top priority, leading businesses to prefer dedicated reps guiding implementation step by step. However, self-service models can accelerate deployment; one of SAP Concur's largest customers rolled out its platform to seven markets in just seven weeks. The post suggests shorter but more frequent contact points between sales teams and customers.

  2. SAP Concur Blog

    SAP Concur: Our Continuing Customer Commitment

    Then-President of SAP Concur Jim Lucier wrote to customers outlining the company's business continuity measures during the pandemic. Products and services remained uninterrupted, most employees worked remotely, and global services and support teams maintained normal service levels. Offices implemented enhanced safety procedures, non-essential travel was suspended through the end of April, in-person internal and external events were canceled or postponed, and SAP Concur Fusion was held virtually.