SAP Concur blog emphasizes the importance of travel risk management (TRM), outlining three key steps: know who monitors risks (e.g., TMC or third-party services), identify internal stakeholders (e.g., HR, legal, security), and practice emergency plans regularly. It also mentions GBTA's recommendation for dedicated teams for specific incidents.
In an SAP Concur podcast conversation, Marchelle Klippenstein, VP of the Value Experience Group at SAP Concur, and Katheryn Nolfo, Consulting Director at Huron, discussed the recovery of business travel post-pandemic. Experts emphasized that communication is key, requiring employees to understand travel requirements and vaccination requirements; duty of care has become a central element of travel approval; organizations should develop contingency plans and leverage pandemic data to prepare for the next disruption; pre-approvals are seen as the 'secret sauce' to an innovative hybrid program, simplifying processes and improving efficiency.