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#信用卡

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Sep 25Fri
  1. Skift Feed

    Capital One Travel Positions as a Travel Platform; Over 70% of Customers Seek Live Experiences

    In a Skift Global Forum decision brief, Capital One Travel SVP Sarah Moore said Capital One is positioning itself as a travel platform, not just a credit card company. She said launching Capital One Travel in 2021, later than many competitors, allowed it to study the market, understand modern travelers and build technology-first. As a bank, Capital One can use customer information and transaction data for contextual personalization. Moore said more than 70% of Capital One customers look at some kind of event or live experience when they travel, citing partnerships with MLB, touring artists and José Andrés. She also said a dedicated travel app launched in the past year has been heavily utili…

Sep 17Thu
  1. Skift Feed

    Southwest Airlines Looks to New Lounges to Attract High-Spend Customers

    Southwest Airlines CFO Tom Doxey said at the Morgan Stanley Laguna investor conference that the carrier expects loyalty benefits from lounges it plans to open next year, along with a premium credit card. He said a premium card can attract higher FICO score customers, increase top-of-wallet share and bring a more aspirational halo to the loyalty program and brand. Southwest announced earlier this month that it will launch its first four lounges in Austin, Baltimore, Nashville and other locations.

Sep 5Sat
Aug 19Wed
  1. Skift Feed

    The 2% Fee Behind the American Travel Boom

    The U.S. travel economy relies on credit card interchange fees, which are uncapped in the U.S., supporting airline and hotel loyalty programs. Delta earned $8.2 billion from Amex in 2025, and American received $6.2 billion. However, regulatory risks exist, such as the Credit Card Competition Act and Visa/Mastercard settlement. Research shows rewards are subsidized by lower-income consumers.