J.D. Power's 2026 North America Third-Party Hotel Management Guest Satisfaction Benchmark shows overall satisfaction up 14 points to 696, from 682 in 2025. The benchmark is based on feedback from 5,642 guests for stays from May 2025 to May 2026. Guest rooms drove improvement, but lobbies and common areas remain opportunities. Columbia Sussex led with 739, followed by Crestline Hotels & Resorts and Driftwood Hospitality Management.
Mews launched its POS system in the US and Canada, integrating property management, payments, and F&B. MGM's Borgata Tower began a $107 million renovation starting Sept 13, with first rooms available in October.
According to the Bureau of Transportation Statistics, total transborder freight between the U.S. and Canada and Mexico reached $157.1 billion in June 2026, up 19.9% from June 2025. U.S.-Canada freight was $67.9 billion, up 17.0%; U.S.-Mexico freight was $89.2 billion, up 22.2%. Trucks moved $104.4 billion, up 23.0%; railways $17.1 billion, up 11.0%; air freight $6.2 billion, up 24.2%.
Toast has been named an endorsed POS technology provider by BWH Hotels for its properties across the US and Canada, covering 18 global brands and ~4,300 properties. The partnership provides access to Toast Go handhelds, Mobile Order & Pay, Toast Kiosks, and more, unifying multi-outlet operations and integrating into existing hotel tech stacks and PMS.
Amadeus and UN Tourism released the 'Travel Insights 2026: Focus on the Americas' report. Between May 2025 and April 2026, passenger traffic across the Americas grew 0.8%, with North America essentially flat (-0.1%), while Central America and South America grew 7.5% and 5.5%, respectively. North America remains the region's connectivity hub, with 2,965 new international routes announced in the past year. Canada, Jamaica, and the Republic of Korea recorded the strongest search growth into North America. Hotel performance remained resilient, with steady occupancy and continued ADR growth.
Amadeus data reveals that airline bookings to the US, Canada, and Mexico for the tournament period (June 5-July 19) are up 15% year-over-year as of January 8, 2026. Following the match schedule release on December 6, 37% of flight bookings have been made. British travelers lead with 18% of international bookings. Hotel occupancy in host cities like Vancouver, Toronto, and Mexico City has risen significantly.