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#宾客满意度

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Sep 18Fri
  1. Hilton Stories RSS

    Three Hilton Brands Again Rank No. 1 in JD Power 2026 Guest Satisfaction Study

    Hampton by Hilton, Tru by Hilton and Home2 Suites by Hilton each ranked highest in guest satisfaction within their respective segments in the JD Power 2026 North America Hotel Guest Satisfaction Study. The 30th annual study surveyed more than 44,000 branded hotel guests for stays between May 2025 and May 2026, evaluating seven dimensions: guest room, food and beverage, hotel facility, hotel staff, hotel connectivity, value for price paid, and check-in/check-out. Hampton ranked highest in Upper Midscale for the second consecutive year, Tru in Midscale for the fourth consecutive year, and Home2 Suites in Upper Midscale/Midscale Extended Stay for the fourth consecutive year.

Sep 8Tue
  1. Hotel Dive Feed

    What hoteliers should watch this fall: luxury-led investment and F&B competition

    Hotel Dive rounds up trends for hoteliers to watch in fall 2026. Despite rising costs and macro uncertainty, consumers were eager to travel this summer, and hotel companies touted widespread Q2 RevPAR gains, helped in part by the FIFA World Cup, alongside conversion-fueled portfolio growth. Investors continue to concentrate on the upper end of the market, with luxury hotels seen as a 'compelling' opportunity; the U.S. led a record global hotel construction pipeline in Q2 2026, with conversions and luxury dominating. Food and beverage is playing a more competitive role in where travellers stay, with 60% of travellers this summer saying they booked a hotel specifically for its restaurant.