Travel companies are testing and deploying agentic AI across internal reporting, workflow automation, customer service, and disruption management. Accor, Fliggy, and TravelAI encourage broad experimentation, while Amadeus takes a controlled approach with human oversight. Gray Dawes Group has not yet adopted autonomous systems. Companies must define boundaries for AI agents and ensure human accountability for final decisions.
SAP Concur article states that many customers have observed an uptick in workforce productivity by encouraging corporate card usage and leveraging automation tools to submit, review, approve, and pay expenses. It provides expense workflow benchmarks: if employees take longer than 22 days to submit an expense, managers longer than two days to approve, and accounts payable longer than three days to pay, adjustments to policies and timelines may be needed. Best practices include implementing card feeds, reviewing expense workflow reports, soliciting feedback, adjusting policies, and educating teams.
SAP Concur's blog published a guide to choosing a travel and expense (T&E) solution, citing IDC MarketScape and recommending that enterprises look for workflow automation, advanced analytics, conversational interfaces and APIs, and evaluate modern capabilities such as ecosystem support, data security, advanced payment methods and intelligent automation.