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#技术架构

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Aug 31Mon
  1. Hospitality Technology

    She's Running a 12-Unit Brand Like a 150-Unit Powerhouse

    Vicious Biscuit's COO Amanda Kahalehoe, with a Marine Corps and IT background, has built a technology architecture designed for 150 units while operating only 12. She adopted middleware Olo and built proprietary layers for data integration. Through loyalty programs and AI analysis, the brand makes data-driven decisions during expansion, such as discovering that turning off third-party ordering spiked call-in orders by 40-70%.

Aug 18Tue
  1. Hospitality Technology

    The Architectural Case for Vertical AI in Hospitality

    Generic horizontal AI often fails in hospitality due to lack of domain knowledge, while vertical AI starts from hotel data and operations, excelling in data, integration, and interface layers. Through canonical data models, multi-property data reconciliation, and role-based interface design, vertical AI improves adoption and reduces hallucination risks. IT leaders should evaluate vendors on data lineage, legacy integration, and autonomy boundaries.