Skip to content
中文Subscribe

#消费者权益

Today0items
Sep 29Tue
  1. China Tourism News

    Beijing Releases Fourth Batch of Typical Tourism Market Cases, Cracking Down on Breach of Contract

    On September 29, the Beijing Cultural Market Comprehensive Law Enforcement Corps released its fourth batch of typical tourism market cases this year, totaling five cases involving travel agencies deceiving tourists through social media hype of 'premium small groups,' fabricating 'pure play no shopping' claims, online-offline 'dual itineraries,' unauthorized additional charges, and inappropriate promotional content by online travel operators. Two agencies were fined 5,000 yuan each and had illegal gains confiscated for serious discrepancies between promised and actual group sizes.

Sep 23Wed
  1. Pinchain Tourism

    Scenic Area E-Cart Pricing Issues Raise Regulatory Questions

    Scenic area e-cart rental services have drawn complaints over high prices, rounded-up overtime billing, restricted zones and insufficient return points. A visitor paid RMB 410 for 6.5 hours in Wenzhou; a Beijing Daxing park charges RMB 180/hour for four-person carts with RMB 2.5/minute overtime and RMB 100-200 dispatch fees. Experts note scene exclusivity and lack of government-guided pricing, plus overlapping regulatory duties. Recommendations include shorter billing units, fee caps and a joint recognition mechanism.

Sep 21Mon
  1. China Tourism News

    Shanxi Culture and Tourism Department Issues Mid-Autumn and National Day Travel Advisory

    On September 19, the Shanxi Provincial Department of Culture and Tourism issued a 2026 Mid-Autumn and National Day travel advisory covering six areas: itinerary planning, consumption precautions, travel safety, activity participation, civilized travel and rights protection. It urges visitors to follow official information on weather, transport, scenic-area reservations and visitor caps and to travel off-peak; to use licensed travel agencies with signed contracts and reject abnormally low-priced tours; and for self-driving, to check vehicles, avoid fatigue and speeding and drive cautiously on mountain roads. Disputes can be reported to local culture-tourism authorities or the 12345 hotline,…

Sep 16Wed
  1. China Tourism News

    Beijing Cracks Down on Illegal "Imperial City Tour" Overcharging

    Ahead of the Mid-Autumn and National Day holidays, the Fourth Detachment of the Beijing Transportation Comprehensive Law Enforcement Corps has deepened its joint enforcement mechanism with local police to crack down on illegal "Imperial City Tour" overcharging. On September 11, a taxi driver took two passengers on a detour around Tiananmen Square and demanded a flat fare of 120 yuan, and was administratively penalized for failing to use the meter as required. Authorities advise visitors who encounter fare negotiation, refusal to carry, failure to use the meter, or detour overcharging to call the 12328 transportation service supervision hotline.

Sep 10Thu
  1. China Tourism News

    China to Build Over 5,000 Safe-Consumption Clusters by 2030

    China's State Administration for Market Regulation issued a notice to comprehensively develop safe-consumption units and clusters, aiming for more than 5,000 safe-consumption clusters nationwide by 2030. Focus areas include safe-consumption units such as shops, supermarkets, restaurants, hotels, online stores and livestream rooms, and clusters such as commercial complexes, business districts, markets, scenic areas, districts, villages and highway service areas. Accompanying guidelines encourage accommodation units to commit to holiday price increase limits and support tiered cancellation, and encourage cluster managers to establish advance compensation systems.

Sep 9Wed
  2. Pinchain Tourism

    Beijing-Tianjin-Hebei Consumer Councils: 10 Airlines and 5 Platforms Complete Oversales Rectificati…

    Consumer councils in Beijing, Tianjin, and Hebei reported that as of August 31, all 10 airlines and 5 online ticketing platforms previously summoned have completed rectification of flight overbooking. Improvements cover purchase notification, on-site handling, compensation standards, and complaint mechanisms, ensuring consumers see overbooking rules before purchase and have clear compensation if bumped.