TravelDaily China·· 2026-08-21
Marriott CEO: Hotels More Resilient Than OTAs in AI Era
万豪CEO：AI能绕过OTA，却绕不过酒店 掌控住宿体验，才是酒店的护城河 08-21 14:19 住宿 评论
AI Overview
Marriott CEO Anthony Capuano believes AI agents may weaken OTAs' intermediary value, but hotels retain a moat by controlling the physical stay experience. Marriott is undergoing a multi-billion-dollar tech upgrade, replacing PMS, CRS, and loyalty platforms to support future AI bookings and ancillary sales.
Source:TravelDaily China · traveldaily.cn