Skip to content
中文Subscribe

#万豪

Today1items
TodaySep 30Wed
  1. Business Travel News35

    Marriott Appoints Chris Buckner as SVP of Loyalty

    Marriott International has appointed Chris Buckner as its new SVP of Loyalty, announced by Marriott EVP and chief customer officer Peggy Roe on LinkedIn. Buckner most recently served as EVP of product, loyalty and design at The Points Guy, and previously held loyalty-focused roles at PayPal and JetBlue. The appointment comes as Marriott increasingly positions its Bonvoy loyalty program within corporate travel programs, including Bonvoy-powered Business Access for small and midsized enterprises and a recently announced central reservation system integration with Spotnana that lets managed business travelers link their Bonvoy loyalty profiles to their Spotnana profiles.

Sep 23Wed
  1. Hotel Dive Feed

    7,000 union hotel workers in Chicago authorize strike

    More than 7,000 Chicago hotel workers with Unite Here Local 1 voted 85% to authorize a strike over better wages and benefits. Contracts expired Aug. 31, and a strike could be called at any time, which the union says would be the largest hotel strike in the city's history. Employers include Hilton, Hyatt and Marriott International. Workers seek higher pay to keep up with inflation, healthcare and pension benefits, civil rights protections and safer workloads. The Illinois Hotel & Lodging Association said it is deeply concerned about the negative impact on employees, visitors, hotels and the city, but impacted hotels have robust contingency plans and plan to remain open. Chicago's last major…

Sep 14Mon
  1. Hotel Dive Feed

    Marriott's W Hotels expands to Charlotte, North Carolina

    Marriott International's W Hotels brand is expanding to Charlotte, North Carolina, with a 200-key hotel anchoring the redevelopment of a former office tower. W Charlotte will offer 173 guest rooms and 27 suites, developed by New York City-based Spandrel Development Partners with 7G Group. The hotel spans floors one through nine of the redevelopment and includes a penthouse suite, about 12,000 square feet of meetings space, a ground-floor restaurant and coffee bar, the brand's signature Living Room, and an 18,000-square-foot rooftop food and beverage venue on the 34th floor.

Sep 11Fri
  1. Hotel Dive Feed

    Marriott Deepens Corporate Hotel Distribution with Spotnana Direct Integration

    Marriott International expanded its partnership with cloud-based travel technology provider Spotnana through a new direct integration designed to transform how corporate travelers shop for, book and manage hotel stays. Spotnana will connect directly with Marriott's central reservation system, offering real-time rates and inventory, up-to-date room and amenity details, and the ability for travelers to modify or cancel bookings within the Spotnana platform. Corporate negotiated rates are also bookable. Marriott says Spotnana is the first corporate booking technology company to deliver verified loyalty linking with Marriott Bonvoy.

Sep 10Thu
  1. Skift Feed

    Marriott Brings Loyalty Into Corporate Booking Tools With Spotnana Deal

    Marriott has opened a direct connection from its central reservation system to Spotnana, letting business travelers book its more than 10,000 hotels at the same real-time rates, inventory, and room content shown on Marriott's own site and app. Travelers can link their Bonvoy accounts to Spotnana profiles so the corporate tool recognizes loyalty information. The article notes outdated technology previously prevented Marriott from surfacing loyalty information inside corporate booking tools, while Bonvoy is its strongest lure for business travelers.

  2. Business Travel News

    Marriott and Spotnana Unveil CRS Integration

    Marriott International and Spotnana have formed a direct integration connecting Spotnana to Marriott's central reservation system via a proprietary patent-pending technology platform. The integration gives corporates access to real-time pricing, inventory and detailed property content across Marriott's portfolio of more than 10,000 properties globally. Corporate travelers can also link their Marriott Bonvoy loyalty accounts to their traveler profiles in Spotnana-powered booking platforms. On servicing, travelers can modify or cancel bookings directly within Spotnana-powered platforms without agent assistance, and travel agents can manage service requests via the Spotnana agent desktop. The…

  3. Skift Feed

    Marriott CEO Says AI Will Impact Hotel Distribution First

    Marriott CEO Anthony Capuano said at a Bank of America investor conference that the "biggest impact" of AI adoption on the hotel industry will be in how travelers find and book hotels — the distribution landscape. Marriott is prioritizing appearing in the AI-powered platforms where travelers increasingly shop, feeding Google and OpenAI as much content about its portfolio as it can so hotels "show up in a really both authentic but prominent way." Capuano cited Skift and Lighthouse reports saying Marriott's portfolio appears more readily in those platforms than peers.

Sep 8Tue
  1. Hospitality Technology

    Marriott and LG Partner on Cloud Display to Revolutionize In-Room Tech

    Marriott and LG announced a strategic partnership to build a cloud-based guest room technology platform, piloting across 40 properties in the US and Canada. The platform replaces legacy video systems with cloud-managed LG displays, eliminating local servers and turning TVs into smart room gateways. It supports streaming, FAST channels, and future room controls, aiming to reduce tech debt and improve operational efficiency.

Sep 3Thu
Sep 2Wed
Sep 1Tue
  2. Skift Feed

    Marriott Presses Sales Teams on $1.55B 'Gap to Goal' for 2027 Groups

    Internal materials seen by Skift reveal Marriott is pushing group sales teams at its managed hotels in the U.S. and Canada to close a $1.55 billion group revenue gap to goal for 2027 via its 'Drive to Win' incentive program. Marriott characterizes this as a routine annual stretch target, not a forecast or performance signal. However, the push coincides with the CFO's description of 2027 group pace as 'flattish' and appears to trail rivals like Hyatt. Analysts suggest new convention supply may be softening demand.

Aug 27Thu
  1. Hotel Dive Feed

    Dual-branded Marriott hotel in San Antonio sells

    Birmingham, Alabama-based investment firm Highline Hospitality Partners has acquired the dual-branded AC Hotel San Antonio Riverwalk and Element San Antonio Riverwalk in Texas. The property, converted from an office building in 2022, is managed by Avion Hospitality. Financial terms were not disclosed. The acquisition expands HHP's portfolio to 21 hotels with over 5,500 guest rooms and approximately $1.7 billion in hospitality assets under management.

  2. Skift Feed

    Marriott Targets 100 Cities in India, Says Country Needs to Tell Its Story Better

    Marriott CEO Anthony Capuano said at the World Leaders Forum in India that the country's tourism challenge is awareness, not overtourism. About 70% of Marriott's demand in India is domestic, and most international travelers know only two or three cities. Foreign arrivals fell 9.4% in 2025 to about 9 million, just 1.4% of global arrivals, amid a 97%+ cut in overseas marketing. Marriott still targets 100 cities by end of 2026 and 50,000 rooms by 2030, with 2025 revenue exceeding $1.5 billion, focusing on midscale and Tier-2/3 markets.

Aug 21Fri
  1. TravelDaily China

    Marriott CEO: AI Can Bypass OTAs, But Not Hotels

    Marriott CEO Anthony Capuano said AI agents may weaken OTAs' intermediary value, but hotels have a moat by controlling the stay experience. Marriott is undergoing a multi-billion-dollar tech upgrade replacing PMS, CRS, and loyalty platforms, potentially enabling AI agents to connect directly.

Aug 20Thu
  1. Hotel Dive Feed

    Marriott Appoints New Chief Information Security Officer

    Marriott International has appointed Daniel Dubowski as senior vice president and chief information security officer. Dubowski previously served in the same role at Hertz and will report to Marriott CIO Naveen Manga. Manga said Dubowski's experience in cybersecurity and risk programs will help strengthen trust, resilience, and security across Marriott's global enterprise.

Aug 19Wed
  1. Hotel Dive Feed

    How Hotels Leverage Experiences and Partnerships to Drive Loyalty

    Marriott International's SVP of Global Partnerships, Lucy Werner, shared that consumers increasingly value experiences over points. Marriott offers VIP event access via Bonvoy Moments and partners with sports organizations like F1, NFL, and Visa. Additionally, partnerships with Uber and Starbucks enhance customer engagement. Future plans include unattended retail and invite-only events for high-net-worth individuals.

  2. Hotel Dive Feed

    Marriott's Luxury Collection Debuts Expedition Series Focused on Cultural Immersion

    Marriott International's Luxury Collection launched The Luxury Collection Expeditions, featuring 10 itineraries and experiences including Private Tailored Journeys, Day Discoveries, and Residencies & Collaborations. Led by local experts, these immerse guests in culture, cuisine, and nature. The inaugural collection spans North America, Europe, Asia, and the Caribbean, including Japan, Italy, Spain, and more.

Aug 17Mon
Aug 11Tue
  1. TripVivid

    Sanya Tianya District Introduces Marriott AC Hotel

    Recently, Sanya Tianya District introduced Marriott International's AC Hotel, located in the city's core area (intersection of Sanya Hexi Road and Heping Street), planning 160 rooms, equipped with full-service facilities including dining, meetings, and fitness, expected to open by the end of 2026.

Jul 7Tue
  1. PhocusWire All News

    Marriott readies next steps in distribution amid $1B tech revamp

    Marriott International has spent roughly $1 billion over three years replatforming its central reservation system, property management system, and loyalty platform. It has deployed to 1,700 hotels in the US and Canada, with global rollout planned over the next 12-18 months. The new system will enable more detailed room choices, non-room product booking, and personalization. Marriott is also exploring partnerships with TMCs and AI channels.

Jun 26Fri
  1. PhocusWire All News

    This Week's Travel Tech News: Marriott, Lake.com, RateGain and More

    PhocusWire's roundup of travel tech news: Marriott beta-launches Ask Bonvoy AI search; Hospitable expands lodging tax automation to all 50 US states; Agoda updates trip planning tools; Flae Robotics expands to Germany and Austria; Lonely Planet appoints new executives; Lake.com launches AI assistant Lake Chat; eDreams ODIGEO launches Prime in Latin America; RateGain expands European team; Navan launches meetings platform; Groupize unveils AI-native platform; Avelo introduces disruption assistance; Southwest selects AWS; British Airways upgrades NDC platform; Civitatis partners with Despegar.