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#技术

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Sep 24Thu
  1. Hospitality Technology

    How Church's Texas Chicken manages tech creep

    At the Restaurant Technology Network's (RTN) September town hall, Jeff Caplan, Senior Vice President and Chief Technology Officer of Church's Texas Chicken, shared how to manage growing technology demand with limited resources. Church's has more than 1,500 locations worldwide, and the broadening scope of technology, accelerated by AI adoption, is increasing pressure. Caplan grounds every technology decision in maximizing unit-level economics, focusing on guest experience, making it easier to prepare great food, and making restaurants easier to manage. About 80% of U.S. locations are franchised. The company is building a corporate data lake producing AI-based and traditional analytics delive…

Sep 9Wed
  1. SITA Pressroom

    SITA Launches Border Flow Lane Solution

    SITA has launched SITA Border Flow Lane, a border processing solution that leverages traveler data and intelligence to transform border control from a stop-and-check process into a data-driven, pre-clearance and move-through experience. Travelers are verified before departure and upon arrival, eliminating the need to present passports at gates or kiosks. The solution can clear borders up to eight times faster than traditional eGates.

Sep 3Thu
Aug 28Fri
  1. Hilton Stories RSS

    Hilton Expands AI Platform to Connect Journey from Search to Stay

    Hilton is connecting the trip-planning journey through new AI tools on Hilton.com, the Hilton Honors App, Google AI Mode, and ChatGPT. Travelers can now discover Hilton hotels within Google's AI Mode and incorporate Hilton Honors Points in searches via natural-language prompts. Hilton is also developing a Claude Connector to bring property information into Claude.

Aug 26Wed
Aug 24Mon
  1. Hospitality Technology

    How Church's Texas Chicken Built an Operational Infrastructure for 1,500 Stores

    Church's Texas Chicken, operating over 1,500 locations across 25 countries with $1.6 billion in system-wide sales, deployed the Schoox learning platform globally in January 2025 to replace its legacy LMS from 2019. The new frontline-first architecture includes native enterprise hierarchy, automated onboarding, and micro-learning at the point of work, addressing challenges of consistency, speed, frontline support, and visibility. Future plans include linking learning data to store KPIs via the Schoox Learning Impact Suite, using AI-driven pattern sensing to identify engagement lags early and deploy targeted interventions before performance dips.

Aug 21Fri
  1. Hotel Dive Feed

    4 AI-Powered Hotel Search Tools Launched in 2026

    As travelers increasingly use AI for trip planning, hotel groups including Marriott, IHG, and Wyndham have launched conversational search tools in 2026. Some tools debuted on ChatGPT, others on websites and apps. Hilton's generative AI concierge is still in beta. These tools are part of a broader push in hotel technology strategy.

Aug 18Tue
Aug 13Thu
  1. BCD Travel RSS

    BCD's TripSource Boosts Booking Adoption for Oilfield Firm

    BCD Travel reports that its online booking tool TripSource, implemented for a global oilfield services company, delivered an 11% increase in OBT adoption, a 4% reduction in average transaction price, and a 10% decrease in offline touchpoints within three months. The client operates in 26 countries and now uses TripSource for a connected booking, service, and engagement experience, supported by Advito.

Aug 12Wed
  1. TripVivid

    Fliggy Launches New AI Product 'Fliggy Bangbang'

    On August 10, Fliggy officially launched its new AI product 'Fliggy Bangbang', positioned as 'think what you think, truly reachable, full companionship', covering flights, hotels, homestays, and more. Before National Day, features such as multi-person travel planning, flight monitoring, and alternative route recommendations will be implemented, and it will integrate with Taobao Flash Purchase and other life service scenarios.

  2. Hospitality Technology

    PREHOST Releases 7-Point Web Infrastructure Resilience Checklist for Hospitality Tech Leads

    PREHOST released a Hotel Website Infrastructure Resilience Checklist, based on Google CrUX data from 17 million websites, to help independent hotel and PMC tech leads evaluate web hosting performance, backup protocols, and vendor SLAs. The checklist covers seven areas including real-world server responsiveness, security edge, disaster recovery, SLAs and redundancy, and vendor transparency.

Aug 11Tue
  2. Hospitality Technology

    7 Ways to Optimize Hotel Operations Without Buying New Technology

    HotelMinder founder Benjamin Verot asked several hospitality consultants to share ways to optimize operations without buying new technology. Recommendations include: audit existing systems, clean data and ask vendors about new features; simplify rate architecture and review regularly; ensure website and booking data tracking is correct; map information flows to identify bottlenecks; experience the guest journey yourself; audit OTA extranets; regularly compare key metrics and watch for unofficial systems. Emphasizes that technology matters, but people identifying problems and asking the right questions are key to improvement.

Aug 10Mon
  1. Hospitality Technology

    Can Tech Rollouts Reverse Wingstop's Sales Slump?

    Hospitality Technology reports Wingstop faces its first sustained sales slump since 2003, with Q2 domestic same-store sales down 7.5%, the fifth straight quarterly decline. The company is doubling down on tech: Smart Kitchen has halved order fulfillment times, and loyalty program Club Wingstop enrollments are 22% ahead of forecasts, yet sales remain down.

Aug 4Tue
  1. Hospitality Technology

    GBTA 2026 Forecast: Global Business Travel Spend to Hit $1.71 Trillion as Companies Demand Tighter…

    The GBTA 2026 Business Travel Index forecasts global business travel spending to reach a record $1.71 trillion in 2026, up 7.2% year-over-year. However, trip volume is projected to grow only 1.3% to 1.84 billion trips, indicating that higher prices are driving spending growth. The report highlights that 65% of business travelers book through TMCs or corporate online booking tools, and companies are focusing on cost control and technology adoption. North America and China account for 48% of global spend.

  2. Hospitality Technology

    The Hidden Challenge of Hotel Brand Standards Isn't Writing Them. It's Executing Them.

    The article argues that the real challenge of hotel brand standards is execution, not writing them. Many hotel chains rely on periodic audits to catch operational drift, often too late. Standards are scattered across manuals, regional slide decks, and staff memories, leading to inconsistent execution. The article proposes a 'Consistency Loop' with five disciplines: define, distribute, deliver, diagnose, and develop. It cites Radisson Hotel Group using Yipy's system to manage standards across brands, regions, and properties.

Jul 27Mon
  1. PhocusWire All News

    Hospitality executives on foundations before AI, industry readiness

    At Phocuswright Europe 2026, executives from Cendyn, HomeToGo, and Penta Hotels discussed how hotels and vacation rentals are navigating rapid AI developments. Simon Matthews, Group CTO of HomeToGo, said the rapid evolution is exhausting and requires separating hype from value creation. Fritz Müller of Cendyn emphasized starting with the basics, such as discoverability and operational implications. Ksenia Tarasova of Penta Hotels believes hotels are not ready for AI and should first clean up past errors.

  2. Business Travel News

    Opinion: Travel's AI Investment Faces Data Fragmentation Challenge

    Gee Mann, founder of TravlrID, argues that the travel industry is investing billions in AI but is building on a broken data foundation, causing AI agents to underperform. Traveler data is fragmented across multiple systems without a unified, accurate profile, leading to irrelevant recommendations and policy violations. The article calls for addressing data governance and ownership, otherwise AI will exacerbate fragmentation.

Jul 20Mon
  1. PhocusWire All News

    EU Digital ID Initiatives Gain Momentum, User Familiarity Lags

    The European Digital Identity (EUDI) Wallet is set to be provided to citizens by the end of 2026, but Phocuswright research shows only 15%-18% of travelers in the UK, France, and Germany are familiar with it. At Phocuswright Europe 2026, experts discussed that adoption will increase once the European Commission shares more information.

Jul 7Tue
  1. PhocusWire All News

    Marriott readies next steps in distribution amid $1B tech revamp

    Marriott International has spent roughly $1 billion over three years replatforming its central reservation system, property management system, and loyalty platform. It has deployed to 1,700 hotels in the US and Canada, with global rollout planned over the next 12-18 months. The new system will enable more detailed room choices, non-room product booking, and personalization. Marriott is also exploring partnerships with TMCs and AI channels.

Jul 6Mon
Jun 29Mon
  1. PhocusWire All News

    TravelTech Show: Accuracy Challenges and Industry Readiness for Agentic Commerce

    At TravelTech Show in London, Travelport CTO Andrew Jordan noted that travel booking is shifting from deterministic to probabilistic, requiring high precision from AI agents to avoid errors. Anthropic's Harry Herbert highlighted legacy systems and data silos as adoption barriers. Kismet CEO cited consumer behavior as a major obstacle and mentioned emerging protocols like MCP, ACP, and UCP. Panelists agreed that technology is ready, but societal trust and consumer readiness need to catch up.

Jun 23Tue
  1. Expedia Group Newsroom

    Expedia Research: Fully Connected Hotels Improve Revenue Performance

    Expedia Group released research based on a survey of 1,500 hotel decision makers across six markets, finding that full connectivity, not just basic connectivity, drives stronger revenue performance, less manual work, and lower operational risk. 81% of fully connected properties say connectivity improved occupancy, ADR, or RevPAR, compared to 52% with basic connectivity.

Jun 22Mon
  1. PhocusWire All News

    Cutting through the AI noise: Hospitality's next era

    At HITEC 2026, hospitality executives discussed AI's impact on the relationship between hotels and distribution platforms. Keryn McNamara of Aimbridge Hospitality believes AI can remove middlemen and provide frictionless, customized experiences; Scott Strickland of Wyndham sees AI as an additional booking channel; Floor Bleeker of In2 Consulting thinks AI will democratize distribution and change loyalty; Lennert de Jong of Another Star is more conservative. The discussion also covered changes in the hotel experience by 2030.

Jun 10Wed
  1. PhocusWire All News

    Hotels face speed problem as video platforms reshape the booking journey

    Video platforms are reshaping travelers' booking journeys, and hotels face a 'speed problem' as their technology systems struggle to keep up with changing consumer habits. A digital expert at Radisson Hotel Group highlighted that legacy operating models are ill-suited to the fast-evolving customer journey, necessitating integrated marketing, distribution, and revenue management, along with cultural change through partnerships.

Jun 5Fri
Jun 4Thu
  1. Amadeus Newsroom

    Amadeus Report: Agentic AI to Transform Airline Operations

    Amadeus, supported by Microsoft, released a report on agentic AI in airlines, based on interviews with carriers including Azul, Icelandair, and Southwest. It identifies five key use cases: automated voice rebooking, agentic commerce, intelligent digital marketing, turnaround management, and personalized offers. The report recommends building strong data foundations, focusing on high-impact workflows, and ensuring governance. Microsoft predicts most airlines will move from exploration to deployment within 18 months.

  2. SAP Concur Blog

    8 Questions on AI in Business Travel Management

    SAP Concur's article explores AI in business travel management, noting 95% of business travelers are open to AI booking but only 7% feel comfortable. It poses 8 questions for travel managers to evaluate AI solutions, including improving travel experience, speeding approvals, personalization, guidance, simplifying complex scenarios, policy guidance, data insights, and expense audits. Data from SAP Concur's 6th Annual Global Business Travelers Research Report.

May 13Wed
  1. PhocusWire All News

    Airline retailing realities in 2026: challenges and progress

    A PhocusWire article based on a white paper by LeapShift and Airline Information examines the state of airline retailing in 2026. Airlines face rising fuel costs and are increasing ancillary fees like baggage fees. However, legacy infrastructure, fragmented systems, and reliance on tech vendors hinder retail transformation. The survey shows about 30% of airlines rate modern airline retailing initiatives as good, while over 40% say they need improvement. For NDC, nearly 40% rate it good, over 44% say needs improvement. About 70% do not use an order management system.

Apr 15Wed
Mar 27Fri
  1. PhocusWire All News

    Travelport shareholders inject $50M to boost AI development

    Travelport shareholders have committed $50 million in fresh capital to support its next growth phase. New CEO John Mangelaars outlined three strategic priorities, including expanding AI capabilities and improving content supply. The company has completed a platform transformation into a single modernized tech stack, with TripServices at its core. Travelport is also bringing AI to its agent-facing Smartpoint software to boost productivity and reduce service costs.

Mar 26Thu
  1. PhocusWire All News

    Tripadvisor demos AI planning tool

    Tripadvisor partnered with Nvidia, Nebius, and Nexla to demo an AI trip planning tool at Nvidia GTC 2026. The tool extracts locations and experiences from an influencer's video, cross-references with Tripadvisor data, and creates a personalized itinerary. VP Rahul Todkar cited video processing and personalization as challenges; testing is next.

Mar 24Tue
Mar 13Fri
Mar 5Thu
  1. PhocusWire All News

    Lighthouse introduces ChatGPT app for direct hotel booking

    Lighthouse has launched The Hotels Network app, enabling direct hotel booking within ChatGPT. Powered by Connect AI, it's open to all hotels. Hotels can display brand-verified content, live rates, and direct-booking links without changing their websites or systems. Lighthouse calls it a new distribution channel, not an incremental improvement.

Feb 26Thu
  1. PhocusWire All News

    CEO Spotlight: Teresa Mackintosh of Aven Hospitality

    Teresa Mackintosh, CEO of Aven Hospitality since July 2025, has focused on separating the company from Sabre and operating independently. Investment plans include making the platform AI-ready and developing the booking engine and payments. She emphasizes short-term strategies of three to six months due to rapid technological change. She also notes that fragmentation in the hotel tech ecosystem is a major challenge, and agentic AI could disintermediate some intermediaries.

Jan 30Mon
  1. SAP Concur Blog

    Future-Proof Your Organization for the Next Era of Business Travel

    SAP Concur's blog notes that changing employee demographics are driving a paradigm shift in business travel, with companies expanding focus to Gen Z. Gen Z is on track to make up roughly 30% of the U.S. workforce by 2030. The article recommends embracing and reexamining technology, moving from a command-and-control model to empowering employees, and offers three ways to future-proof travel programs: think bigger picture, align with your travel community, and go forward with an innovative mindset.

Sep 7Wed
Jun 29Wed
  2. SAP Concur Blog

    Use Technology to Keep Your Travelers Safe

    SAP Concur published an article on using technology to enhance traveler safety. It highlights three key areas: locating employees (bringing direct bookings into the travel program to track locations), communication (providing automatic notifications and two-way communication tools), and informing travelers (offering safety scores and heat maps covering categories such as physical harm, women's safety, health and medical, political freedoms, and theft).