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#客户留存

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Sep 25Fri
  1. Skift Feed

    Vacation Ownership Shifts to Experience Access: HGV Runs 3,800 Events a Year

    In a Skift Global Forum decision brief, ARDA President & CEO Jason Gamel and Hilton Grand Vacations Senior Executive VP & COO Gordon Gurnik discussed how vacation ownership is shifting from lodging toward experience access. Gurnik said HGV runs about 3,800 experience events a year for roughly 725,000 owners, spanning its F1 Las Vegas Clubhouse, private concerts and the LPGA Tournament of Champions. Gamel said more than 75% of vacation-ownership purchasers are millennials and Gen Z, a younger base driving experience demand. They also noted owners can convert ownership into Hilton Honors points, and pointed to similar experience platforms from Marriott Vacations Worldwide, Westgate Resorts an…

Jun 29Wed
  1. SAP Concur Blog

    SAP Concur: 3 Ways Channel Partners Deliver Long-Term Value in a Cloud-First World

    A SAP Concur blog post outlines how channel partners can deliver long-term value to SMB customers in a cloud-first world. Concur launched its Solution Provider co-sell program in July of last year, and more than 300 partners have joined. The post offers three recommendations: build a portfolio of cloud services, invest in continuous training to improve knowledge retention, and help customers maximize their cloud technology investments. The central argument is that partners must shift from transactional models to a continuous-value approach spanning pre-sales, sales, and post-sales to build multi-year revenue streams and customer loyalty.