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#礼宾服务

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Sep 22Tue
  1. Hilton Stories RSS

    Conrad Expands 1/3/5 Cultural Experience Program Across Five Continents

    Hilton's Conrad Hotels & Resorts expanded its Conrad 1/3/5 program, organizing guest time into one-, three-, and five-hour windows with locally curated cultural experiences designed by each hotel's concierge team, spanning traditions, crafts, cuisine, wellness, and discovery. The program covers Conrad properties across five continents and is bookable at the concierge desk or each property's website. Conrad currently has 51 properties across five continents.

Aug 26Wed
  1. Hospitality Technology

    74% of STR Experience Bookings Occur Before Check-In, Localbird Data Finds

    Digital concierge platform Localbird released its State of STR Experiences 2026 report, analyzing 7,500+ bookings across the US, Mexico, and Costa Rica. Data shows 74% of experience bookings occur before check-in. In the premium market ($500+/night), concierge engagement is 44%, conversion 18%, and average spend per stay $1,000. In-property services yield 27% higher average order value than external tours, with private chefs leading at $464 per booking. The report emphasizes optimizing pre-arrival communication and booking engines to capture this critical revenue window.

Aug 19Wed
  1. Hospitality Technology

    Yanolja Cloud Rolls Out Multi-Agent AI Concierge Globally

    Yanolja Cloud Solution announced the global expansion of its AI Concierge for Hotel Operations to the U.S., Thailand, Malaysia, and Africa, following a pilot in over 1,000 properties in India. The system uses eight specialized AI agents, deeply integrated with PMS, to execute tasks like housekeeping and payments, potentially saving 8 hours of manual labor per day for a typical 25-room property.

May 7Thu
  1. PhocusWire All News

    MSC Cruises Adds AI Concierge to Mobile App

    MSC Cruises has launched an AI-powered concierge called MSC Concierge in its MSC for Me app, available 24/7 in over 90 languages. It can answer questions, offer entertainment recommendations, and manage bookings. The assistant is connected to guest accounts for personalization and accessible without a paid internet plan. During a pilot, over 170,000 guests exchanged more than 1 million messages, with a 93% satisfaction score.

Mar 23Mon
  1. PhocusWire All News

    Q Concierge positions voice AI as core hotel infrastructure

    San Francisco-based startup Q Concierge offers a voice AI digital concierge that integrates into hotel systems to handle guest interactions, capture missed revenue, and improve operations. Founded in 2024, it works with brands like RIU Hotels and Olive Hotels, capturing $1.2 million in annualized booking revenue at a single resort. Its AI connects directly to PMS to perform tasks like reservation changes.