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A Harri survey of over 600 hospitality professionals found that nearly 40% of operators see scheduling and labor optimization as AI's biggest opportunity, while about one in five see no use for AI. Operators want AI embedded in existing workflows, not standalone dashboards. Over 90% prefer AI built into existing tools or as proactive background alerts. AI should handle logistics, not personnel decisions.
PPHE Hotel Group, a £2.2 billion international hospitality real estate company, owns the art'otel brand and is the exclusive EMEA master licensee for Radisson's Park Plaza brand. Across 17 European properties, including a 1,000+ room flagship, the group is bypassing app stores by using a zero-download web experience, native Apple/Google Wallet room keys, self-service kiosks, and an open-API backend. This aims to reduce guest friction, address lobby congestion, and break down data silos. SVP of Technology Jawad Sabir explains the technical execution, including Bluetooth/RFID lock integration and a unified guest data layer.
The Access Group, a UK-based business management software provider, has agreed to acquire hospitality applicant tracking system Talent Funnel for an undisclosed amount. The deal is expected to close next month. Talent Funnel will join Access Hospitality and become part of the Access Evo platform.
Vrbo released the Built to Stay Report, finding 86% of travelers would pay more for higher-quality vacation rentals, and 81% would pay more for strong trust signals. Cleanliness, reliable amenities, and quick responses are key quality signals, while verified reviews and detailed reviews are important trust signals.
Startup Hotel Splitter has launched a hotel booking platform that compares traditional single-hotel stays with split-stay itineraries to identify cost savings. Launching first in London, it targets longer city breaks where nightly rates fluctuate. Founder Aaron Johal aims to make split stays a mainstream booking option and expand to other expensive urban markets.
The UK's Competition and Markets Authority (CMA) has launched an investigation into Ryanair over a 'mandatory family seat' fee of around £8 charged to parents to sit with children aged 2-11. The CMA will assess whether the fee breaches consumer law and whether the total price is obscured during booking.
Expedia Group released its summer travel trends report, showing increased interest in UK domestic breaks, with 45% of Britons more interested than last summer. The report also highlights hotel hopping, road trips, bleisure travel, and the impact of sports events and film locations.
Booking Holdings announced that CFO Ewout Steenbergen will participate in a fireside chat at the Barclays 18th Annual Americas Select Conference in London on May 5 at 10:45 am CET. A live audio cast will be available, with replay after 24 hours.
The SAP Concur Global Business Travel Survey found that 78% of travel managers expected travel budgets to increase in 2025, but 69% felt budgets don't reflect the importance of business travel. The survey also found growing AI adoption, but 10% of managers know employees use AI to falsify expenses, highlighting fraud risks.