Skip to content
中文Subscribe

#客户关系

Today0items
Sep 1Tue
  1. Hospitality Technology

    Restaurants Are About to Repeat the Airline Industry's Biggest Mistake

    Author Ryan Volberg argues that the restaurant industry faces a risk similar to airlines' commoditization by online travel agencies two decades ago. Reservation platforms like OpenTable, DoorDash, and American Express may make restaurants comparable commodities, intensifying price competition. He urges restaurants to prioritize customer relationships, use data to recognize high-value guests, and provide personalized experiences to avoid platform control.

Aug 9Sun
  1. Skift Feed

    Aman Threatened to Call Police on YouTube Creator: Industry-Wide Implications

    YouTube creator Ryan Walker was turned away at the gate of Aman's Amanvari resort in Baja California, Mexico, despite holding a confirmed reservation and filming permission. Security claimed no record of booking, refused to produce a manager, and threatened to call police. Walker's video drew nearly 700,000 views. The article notes that the hospitality industry lacks protocols for content creators, who book and pay like guests but publish like media. Aman's silence has amplified reputational damage.

Jun 29Wed